PROMAN Customer Relationship Management
(CRM) Software

Provide superior customer service & ensure a rewarding relationship with them.

PROMAN CRM is geared to help an organization in following ways:

Personalized and better relationship with customers is the key to success for an organization. Believing in this, PROMAN CRM is significantly designed and is flexible and involves no extra effort to implement, as it is embedded in PROMAN ERP. With it, you are just a click away from your prospect, targets and customer's details, fulfilled/unfulfilled service commitments, deals gained, opportunities lost, internal e-mail, task assignments and lot more. PROMAN CRM ensures a rewarding relationship with customers by helping you to deliver improved customer service with better efficiency.

Using PROMAN CRM, your sales, marketing, and service staff can easily share information and route tasks to provide a seamless customer experience, accelerated job done, profitable relationship and optimized Return-on-Investment.

Maintain 360 degree information of your interaction with customer, instantly enter opportunity as soon as you receive a call, mark the progress of the opportunity at each step until it is won or lost. Conveniently organize tasks, calls, activities and easily tie them with users / PROMAN ERP screens. Create Jobs and Sub-jobs and link them to users. Within fraction of time, attach documents containing information or instructions and instantly send mails to the concerned users using FYI.

Better Customer Retention

Investing in customer service is an investment in customer acquisition. To build up the customers’ loyalty, strong customer service and improved responsiveness is must. The quicker and efficient you respond to customer leads and information, faster you close the deals. CRM assists you to create and manage a strong customer database. This helps your support team to quickly access the customer details, instantly respond to the customer queries and resolve them spontaneously. Moreover, you can also get back to old customers. This strengthens your responsiveness and contributes on the sales growth chart.

Widespread Interaction with Customer

You can maintain 360 degree information of your interaction with the prospect and customer. Prospects created here can be updated in PROMAN ERP database in real-time. This in turn will increase the opportunity for sales and efficiency of customer service.

Escalate Business Productivity

You can accumulate customer records, estimation, transactions, deal aspects and all other relevant business data in a single data store and access them in time to get an accurate forecast.

Analytical Reports and Dashboards

Offers many pre-designed reports and dashboard tools to view real time information on sales activities, customer inquiries, support and services issues, won or lost sales, sales pipeline, sales forecast, calendar view of opportunity and services on daily, weekly or monthly basis etc. These intuitive and comprehensive reports and dashboard assist you to completely scrutinize the situation before proceeding for effective decision.